Refund Policy for Sailing Xperience
Thank you for choosing Sailing Xperience for your sailing adventures. We hope you are delighted with your experience. However, we understand that plans can change, and unforeseen circumstances can occur. This Refund Policy outlines how we handle cancellations and refunds for the services booked through our website https://sailingxperience.com.
1. Cancellations
By the Customer: You may cancel your booking up to [number of days, e.g., 14] days before the scheduled service date for a full refund. Cancellations made within [number of days] days of the scheduled service date will incur a [percentage, e.g., 50%] cancellation fee. If you cancel less than [number of days] days before the service date or fail to show up, no refund will be issued.
By Sailing Xperience: We reserve the right to cancel any service due to unforeseen circumstances or events beyond our control (e.g., extreme weather conditions, safety concerns). In such cases, we will notify you as soon as possible and provide a full refund.
2. Modifications
If you need to reschedule your booking, please contact us at least [number of days] days before the service date. We will do our best to accommodate your request based on availability. Rescheduling within [number of days] days of the service date may be subject to a [percentage] fee.
3. Refund Process
Refunds will be processed to the original method of payment within [number of days, e.g., 7-14] business days from the date of the cancellation confirmation. Please note that processing times can vary depending on your financial institution.
4. Non-refundable Services
Certain services or promotions may be marked as non-refundable at the time of booking. Please review the specific terms and conditions of your booking.
5. Complaints and Refund Requests
If you are dissatisfied with any aspect of our services, please contact us within [number of days] days of your service date at anchor@sailingxperience.com. We take customer satisfaction seriously and will review each case to determine an appropriate resolution, which may include a full or partial refund.
6. Contact Us
For any questions or concerns regarding our Refund Policy, please contact us at anchor@sailingxperience.com.
7. Changes to the Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website, and we will update the "Last Updated" date accordingly.